At vanità milano, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, please review our Refund and Return Policy below.
1. Return Period
You have 30 days from the date of delivery to return any item for a refund or exchange. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
2. Return Process
To initiate a return, please contact our customer service team at info@vanitamiano.com to obtain a Return Authorization Number (RAN). Include your order number and the reason for the return.
3. Shipping Costs
Customers are responsible for the shipping costs associated with returning items unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.
4. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
5. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
6. Non-Returnable Items
Some items are non-returnable, including personalized or custom-made products. Please check the product description for specific return information.
If you have any questions regarding our Refund and Return Policy, please contact us.
